Refund Policy

Effective Date: 2024-01-01

Refund Policy Overview

KBU Smart Learning operates a fair and transparent refund policy in accordance with the Electronic Commerce Act and the Consumer Protection Act. This page outlines the refund regulations for online courses and point charges.

Refund Period and Conditions

The refund period and refund rate vary depending on the product type.

Online Courses

  • Up to 7 days before course start: 100% full refund
  • Up to 3 days before course start: 80% refund (20% penalty)
  • After course start: Non-refundable (intangible goods)

Point Charges

  • Before using points: Full refund available
  • Partial point usage: Refund available for remaining points

Refund Procedure

If you wish to request a refund, please follow the steps below.

  1. Access My Classroom

    After logging in, navigate to 'My Classroom > Payment History'.

  2. Request Refund

    Click the 'Request Refund' button for the relevant payment and enter the reason.

  3. Refund Review

    The customer service team will verify that refund conditions are met (1–2 business days).

  4. Refund Processing

    After approval, the refund will be processed to the original payment method within 7 business days.

Refund Amount Calculation

The refund amount is calculated as follows.

Refund Calculation Formula

Refund Amount = Payment Amount × Refund Rate − VAT

* The refund rate is applied based on the course start date.

Refund Fees

  • Company fault: Full refund with no fees
  • Customer change of mind: Penalty deducted based on refund rate
  • Card cancellation fee: None (subject to card company policy)

Non-Refundable Cases

Refunds may be restricted in the following cases.

  • After course start (service already rendered due to intangible goods nature)
  • If a completion certificate has been issued
  • If all points have been used
  • If a refund is requested through fraudulent means

Intangible Goods

Online course is an intangible good and falls under the restriction on right of withdrawal under the Electronic Commerce Act.

Characteristics of Intangible Goods

  • Service period: From the time of payment to the end of the course
  • Content accessible immediately upon course start
  • Learning history is recorded upon certificate issuance

Partial Refunds

Partial refunds are available if only some of the charged points have been used.

  • Charged points − Used points = Refundable points
  • Bonus points are excluded from refunds.

Customer Service

For refund inquiries, please contact our customer service team.

Email: algol3@jsflux.com

Hours: Weekdays 09:00–18:00 (Lunch 12:00–13:00, closed weekends and public holidays)

Related Legislation

This refund policy is governed by the following laws.

  • Act on the Consumer Protection in Electronic Commerce
  • Framework Act on Consumers
  • Act on the Regulation of Terms and Conditions